davidwhitehead
Fans' Favourite
Just wondering, anyone out there that could help ?
Been involved in a long-running dispute with 02 re an old phone contract for my son that was closed down several years ago, but despite the contract being cancelled, they continued to bill my son over a long period. He failed to notice this ....
However, 02 claim that they sent me (as the account holder) invoices every month, so I was negligent in not noticing and acting on these.
Needless to say, i never received any invoices from 02, so requested that they provide evidence of these, which they have failed to do. They claim that they cannot retrieve these invoices, owing to something called their "CRS" system.
I have no idea what this is ? Is it credible that a major company cannot produce evidence of e mails sent ? Does anyone have any relevant experience that they could share with me ?
Been involved in a long-running dispute with 02 re an old phone contract for my son that was closed down several years ago, but despite the contract being cancelled, they continued to bill my son over a long period. He failed to notice this ....
However, 02 claim that they sent me (as the account holder) invoices every month, so I was negligent in not noticing and acting on these.
Needless to say, i never received any invoices from 02, so requested that they provide evidence of these, which they have failed to do. They claim that they cannot retrieve these invoices, owing to something called their "CRS" system.
I have no idea what this is ? Is it credible that a major company cannot produce evidence of e mails sent ? Does anyone have any relevant experience that they could share with me ?