Pre season friendly

[wellsworld]

to be fair to them, I think they're trying hard to be good (from their point of view). plenty of communications, they've spent loads on the ticket website stuff (it has lovely graphics etc). the trouble with all these things, is they don't always see it from the viewpoint of the majority of the punters - who don't cope with technology very well, don't have the time or interest to keep up on all the rules regarding tickets etc. they ought to have some sort of customers user group....

 

[stewyjarvo]

I'm sure there are some very nice folk working there, but they've been zero help so far in getting our ticket points reinstated. They're currently showing zero for both my son and myself- thanks for the earlier reply Rob, has anyone else had a similar (zero points) problem? Thanks in advance for any help/suggestions

 

[wellsworld]

I consider myself fairly IT savvy (worked in it for 35 years plus), these are things I notice straight away/pee me off about the website

1) there is no login for exisiting customers on the home page
2) I click "tickets", still no sign of a login
3) I click "latest ticket news" - its about getting tickets for the brentford game
4) I click "buy tickets online" in the hope its where I'm sposed to go to find info, and get a "you are not allowed to authorise this url" error
5) it lets me proceed regardless of the error, and says I am logged in, but then says with regard to the chelsea game "this offer is restricted, I am unable to buy tickets for this game" - but of course, if I press "buy".... I am really!

it's all very sneaky stuff, to sort out the plastics from those who really care

 

[thegazzyb]

I consider myself fairly IT savvy (worked in it for 35 years plus), these are things I notice straight away/pee me off about the website

1) there is no login for exisiting customers on the home page
2) I click "tickets", still no sign of a login
3) I click "latest ticket news" - its about getting tickets for the brentford game
4) I click "buy tickets online" in the hope its where I'm sposed to go to find info, and get a "you are not allowed to authorise this url" error
5) it lets me proceed regardless of the error, and says I am logged in, but then says with regard to the chelsea game "this offer is restricted, I am unable to buy tickets for this game" - but of course, if I press "buy".... I am really!

it's all very sneaky stuff, to sort out the plastics from those who really care

All sounds perfectly intuitive to me
Makes me glad I'm never in a position to buy tickets really. One less thing in life for me to get annoyed about !

 

[RobTrent]

I consider myself fairly IT savvy (worked in it for 35 years plus), these are things I notice straight away/pee me off about the website

1) there is no login for exisiting customers on the home page
2) I click "tickets", still no sign of a login
3) I click "latest ticket news" - its about getting tickets for the brentford game
4) I click "buy tickets online" in the hope its where I'm sposed to go to find info, and get a "you are not allowed to authorise this url" error
5) it lets me proceed regardless of the error, and says I am logged in, but then says with regard to the chelsea game "this offer is restricted, I am unable to buy tickets for this game" - but of course, if I press "buy".... I am really!

it's all very sneaky stuff, to sort out the plastics from those who really care

I found it easy to login.

 

[wellsworld]

I found it easy to login.

it was fairly easy for me too, but that wasnt really my point. I was thinking of others, less sad than ourselves.

 

[RobTrent]

it was fairly easy for me too, but that wasnt really my point. I was thinking of others, less sad than ourselves.

Just been checking mine and appear to have 'lost' some friends and family.

 

[wellsworld]

Just been checking mine and appear to have 'lost' some friends and family.

well, I suspect they have ditched you, rather than it being a system error. you have become quite serious and rather DULL recently.

 

[redharry]

Just been checking mine and appear to have 'lost' some friends and family.

not surprised with the stuff you post.......................................

 

[RobTrent]

well, I suspect they have ditched you, rather than it being a system error. you have become quite serious and rather DULL recently.

In a world where you can be anything, be kind.



;-)

 

[Monmouthred]

I'm sure there are some very nice folk working there, but they've been zero help so far in getting our ticket points reinstated. They're currently showing zero for both my son and myself- thanks for the earlier reply Rob, has anyone else had a similar (zero points) problem? Thanks in advance for any help/suggestions

I have 14 home 10 away

14 corresponds yo all the league games in truncated season

10 away seems a lot, for that part season without checking and nowhere near enough if its over 2 seasons.

I thought they were keeping 18/19 as well, so not sure really

 

[Monmouthred]

I have 14 home 10 away

14 corresponds yo all the league games in truncated season

10 away seems a lot, for that part season without checking and nowhere near enough if its over 2 seasons.

I thought they were keeping 18/19 as well, so not sure really

So obvs I had to check and I did do 10 aways that season. So they are clearly only using 19/20 on home and away

 

[TrueCherry]

Tey

So obvs I had to check and I did do 10 aways that season. So they are clearly only using 19/20 on home and away

They are using 19/20 and 20/21 for Home. Season ticket holders have 42 points (19+23). Presumably same for Away but of course 0 points for 20/21

 

[RobTrent]

I have 42 Home, 3 Cup and 14 aways which looks right.

 

[blandford_cherry]

It’s been so long, forgot the bloody password. The reset password reply is very cryptic. Secret token? Also no reset password link?

 

[andyred]

Does anyone know what the maximum home points is for non season ticket holders. I'm assuming 17 as that was the number of home games viewed in 19/20 and none in 20/21.

 

[RobTrent]

Does anyone know what the maximum home points is for non season ticket holders. I'm assuming 17 as that was the number of home games viewed in 19/20 and none in 20/21.

I think there were three games last season which some non-ST holders might have attended.

 

[TrueCherry]

Does anyone know what the maximum home points is for non season ticket holders. I'm assuming 17 as that was the number of home games viewed in 19/20 and none in 20/21.

I would have thought 14 max home in 19/20 as no fans for Palace, Newcastle, Leicester, Spurs and Southampton

 

[chillred]

I have 15 home points and don't believe I missed any, but did get refunded on a couple that didn't happen.

 

[andyred]

Thanks for the replies. I have 17 home points so no idea how they came to that.