wellsworld
Fans' Favourite
to be fair to them, I think they're trying hard to be good (from their point of view). plenty of communications, they've spent loads on the ticket website stuff (it has lovely graphics etc). the trouble with all these things, is they don't always see it from the viewpoint of the majority of the punters - who don't cope with technology very well, don't have the time or interest to keep up on all the rules regarding tickets etc. they ought to have some sort of customers user group....