ST Update
I managed to speak to someone from the TO just now, I was third in the queue so not a long wait.
First of all they are working from home, so can’t take any payments, they will get someone to call you back who can take payments.
If you have been Shielding like myself your name will be put on a special list re saving your ST seat for next season. You will get a phone call within the next two weeks re 10% deposit.
In my case I will be speaking to someone from the team who have been treating me at the hospital to ask their advice re this season and my ST and will get back to the TO.
As far as the phone lines for yesterday not working, they were all set up and ready to go but something went wrong.
Hope this information helps.